HeartRome

My life and times in the eternal city and beyond

Tag customer service

Complaining: Is it the Italian national sport?

I got back to Rome a couple of weeks ago and have finally settled back into my routine. I find myself to be a little raw, prone to analysis and philosophising of the world around me after having been out of the country for almost 2 months. Now it’s widely known that the Italian psyche is all about “La bella figura“. Translated literally, it means “the beautiful figure” but interpreted

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English High Tea in Rome

Staff can be just the difference between a poor, great and fantastic experience. I work in events and know too well the importance of super efficient and personable staff on the ground. Now it’s widely agreed that customer service in Rome generally leaves a lot to be desired. I say generally because on many occasions and in my experience, I do find that putting out politeness will generally have it

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