My life and times in the eternal city and beyond

Tag customer service

Complaining: Is it the Italian national sport?

I got back to Rome a couple of weeks ago and have finally settled back into my routine. I find myself to be a little raw, prone to analysis and philosophising of the world around me after having been out of the country for almost 2 months. Now it’s widely known that the Italian psyche is all about “La bella figura“. Translated literally, it means “the beautiful figure” but interpreted

Continue reading…

English High Tea in Rome

Staff can be just the difference between a poor, great and fantastic experience. I work in events and know too well the importance of super efficient and personable staff on the ground. Now it’s widely agreed that customer service in Rome generally leaves a lot to be desired. I say generally because on many occasions and in my experience, I do find that putting out politeness will generally have it

Continue reading…